We hope that you're enjoying your new bedding, but if it isn't giving you the best sleep, we're committed to helping you find the perfect fit!
Should the need for an exchange or return arise, for any reason, please call us at 1-800-720-6973 or email us at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. Returns and exchanges are FREE when you use our prepaid UPS return shipping label.
We are confident that we can find bedding that truly WOWs you, so please feel free to take advantage of our exchange program! Our knowledgeable Bedding Experts are standing by to help you find the perfect bedding that suits your needs.
To qualify for an exchange or return, all the following must be met:
- A Return Merchandise Authorization (RMA) must be requested from our customer service team via phone or email.
- The RMA must be requested within 30 days of purchase.
- If you are interested in setting up an exchange, please let us know what you did and didn’t like about your original purchase. This will help us narrow down suitable options for you.
- The product must be shipped with a Pillows.com RMA shipping label. We cannot reimburse shipping if our prepaid return label is not used.
Returned product must be in "like-new" condition. This means:.
- Tags are still attached to the pillow (we cannot accept pillows with the tag cut off)
- No stains or markings
- No human or animal hair present
- No odors (cigarette smoke, perfume, etc.)
If an item arrives damaged, we will only issue a 50% credit.
The product must be shipped with a Pillows.com RMA shipping label. We cannot reimburse shipping if our prepaid return label is not used.
The customer is responsible for fitting the item back into the box provided or finding a suitable box to send the item back in. Pillows.com will not be responsible for providing extra boxes for returns. The customer must write the RMA on the box in an obvious location or include the original packing slip.
Other terms and conditions:
We can only refund the original form of payment.
- We cannot issue a refund for the original outbound shipping charge.
- If you choose to exchange, please keep in mind that we will refund or charge for the difference in price of the item that you choose to exchange.
- If the incorrect item is shipped back to us, the customer is responsible for return shipping.
- Refunds will be processed within two weeks of Pillows.com receipt and verification of return product. Once the refund has been applied, it can take 5-7 business days to reflect on your bank statement (depending on your bank’s processing times).